Effective Date: October 4, 2026
This Refund Policy explains how refunds are handled for purchases made for MapQuiz, including purchases of virtual Gold and Cash.
By making a purchase through MapQuiz, you acknowledge and agree to this Refund Policy, subject to any mandatory consumer rights that apply to you under applicable law.
MapQuiz sells digital products consisting of virtual Gold and Cash used within the MapQuiz game.
Gold and Cash are virtual currencies. They have no cash value outside MapQuiz and cannot be exchanged for real money, transferred outside the game, or redeemed for cash.
Refund requests are reviewed on a case-by-case basis, subject to applicable law and the rules of the payment platform used to complete the purchase.
If you believe you were charged incorrectly, did not receive your purchased virtual currency, or experienced another problem with a purchase, please contact MapQuiz Support as soon as possible.
If you purchased Gold or Cash but did not receive it in your MapQuiz account, please contact us before making another purchase so that we can investigate the transaction.
Purchases made through Paddle are subject to Paddle's applicable payment and refund processes, in addition to this Refund Policy.
If you made a purchase through Paddle and want to request a refund, please contact MapQuiz Support with your purchase information. We may request information such as your order or transaction identifier to locate the purchase.
Purchases made through the Apple App Store or Google Play are processed by the applicable app store.
Refund requests for purchases made through Apple App Store or Google Play may need to be submitted through the applicable store according to its refund procedures and policies.
MapQuiz cannot directly process a refund for a transaction that was processed by Apple or Google where the applicable platform controls the refund process.
If you believe that a purchase was made without your authorization, please contact us as soon as possible.
We may investigate suspected unauthorized transactions and may take appropriate action to protect users, prevent fraud, and secure MapQuiz accounts.
If you believe you were charged more than once for the same purchase or were charged an incorrect amount, please contact MapQuiz Support.
We will review the transaction information and take appropriate action where an error is confirmed.
Where permitted by applicable law, refunds may not be available for virtual currency that has already been used, consumed, or exchanged for other in-game content or benefits.
This limitation does not affect any mandatory consumer rights that cannot legally be excluded.
When a refund is approved, the refund is generally returned through the original payment method used for the purchase, subject to the applicable payment provider's procedures.
Processing times may vary depending on the payment provider and financial institution.
If you have a question about a purchase or would like to request a refund, please contact MapQuiz Support and provide enough information for us to identify the transaction.
Please include your MapQuiz account information and, where available, the relevant order or transaction identifier.
We may update this Refund Policy from time to time to reflect changes to MapQuiz, our payment providers, applicable laws, or our refund procedures.
When changes are made, we will update the Effective Date at the beginning of this policy.